Testimonials

StatisticsReview of Abbey Carpet & Floor of Hawaii
201220112010
They were great!

Abbey Carpet & Floors were great. We put in vinyl sheeting in my mother-in-law's apartment. She's 90 years old and they made every accommodation for her. Mind you, these are 1930s-40s beach cottages, and there wasn't a level square floor in there. Joe and Jason, the installers, spent so much time leveling it. They worked late and they were meticulous. They really were just artists. They all went above and beyond. Ron, the estimator, met with my mother-in-law twice, and made suggestions for what would be best for her. Sean, the salesman, spoke with the management to get approval to lower his initial quote for us. The thing that impressed me the most was how Joe, the most experienced installer, gave Jason a great deal of credit. I thought that was really awesome.
Patti B.

December 2012

Mr. Tokuhama,

Thank you very much for all your help. We had a great experience with Sean, the installers and your staff. We have our parent's homes (50+ years old) in Pearl City to renovate, so we will surely be back to Abbey's.
Valerie & Ivan
Pearl City


The installation went really, really well. Wally & Milton worked hard. Can't thank you enough. Our tenants are enjoying the carpet and we'll definitely be back in a year to do our own home. Please thank Sean (flooring & window expert) for all his help.

Rena

My family and I are very happy with our new carpet. The installer, Rex, is a "keeper!" I have never seen anyone work like him. He flies through the house and is so quiet and polite.
Eleanor S.

Dear Roy:

We want to thank you very much for the excellent work you and your staff performed at our home. Your leadership, perseverence, and follow up with Armstrong Flooring and distributor in arriving at an equitable solution to the sheet vinyl problem was remarkable.

Further, the work completed by you and your staff was of the highest quality. Your staff's courtesy, teamwork and professionalism is a testimony to your organization and a direct reflection of your great example and expectations! Our thanks to Annie, Ron, Erin, Matt, Al and Derek for their efforts in our behalf.

We greatly appreciate everything you have done for us.

Aloha,

Richard G.

Hi Deborah,

Just wanted to say thank you and that we love the carpet. The 'poor guy' had to install it all by himself, but he (Milton) was so fast.

Thanks,
Debra

Dear Deborah,

Love! Love! Love! our new vinyl flooring. It looks very nice and we couldn't be happier. Thank you very much for all your help. Nate, Matt and your crew are great guys...just like you said.

Thanks again for everything,

Doreen and Dennis

Wally is a great installer. I'll return to Abbey when it's time to re-carpet my rental.
Rogness
Makakilo


Wally installed two jobs in one day. Both customers were happy with their carpet installations, saying everything went well. One described Wally as "superman", carrying the carpet up and down the stairs.

Deborah

Very happy with Joe (our installer). He was professional, fast, and a nice guy. I'll be back to do other projects with you.

Bruce
Pearl City


I'm very satisfied with my carpet installation. Your installer Joe did a good job!
Randy
Honolulu


November 2012
The floor looks great and the guys did a really good job prepping the concrete and installing the sheet vinyl and baseboards. I am super-happy! :)

Thanks again for all your help.
Dusti
Honolulu


August/September 2012
We Love our new sheet vinyl in our bathroom. That man, Nate, did such a wonderful job.
Bridgette

Derrick & Lawrence did a great job installing the sheet vinyl in our apartment.
Phillip

Very happy with Milton our carpet installer. He was very nice. Keep him installing.
Guy & Diane

Wally and Callen do a great job! Very impressed with Wally moving the furniture by himself.
Mrs. Furuichi

My installation went very well. Wally did a wonderful job. He was very quick, quiet and clean. The carpet looks fabulous. I will come back for my next carpet job.
Jamie B.

Installer (Rex) was amazing. This was an immediate installation where he was able to take remnants and install the day after selection.
J. Damm

Rex installed carpet on 8/27 in our upstairs apartment and he was a "champ."
Mr. Drake

Deborah,

Thank you for going over and beyond! The phone calls, emails research etc., etc. We appreciate all you did! Treat yourself to some Jamba Juice.
Ed & Kathy A.

Dear Mr. Roy Tokuhama,

My family and I would like to express our appreciation for the professionalism Debbie Abe demonstrated when I needed to have my new carpet and flooring installed this summer. Her friendliness, patience and knowledge of the products helped to make the best choices in quality and value.

Debbie's expertise in the selection and planning for the installation was exemplary. She worked hard to make everything run smoothly and showed concern throughout the installation.

Abbey Carpet is extremely fortunate to have Debbie on your team. We are certainly enjoying the comforts of the new carpet and flooring.

Sincerely,

Aileen K.

Thank you very much for the for the cookies. It was very good. gone already! It was very nice of you to think of us. Appreciate all your help with my mom's carpet/floor redo. We had a lot of obstacles but together we were able to pull it off. It's hard being far away and trying to do it all in that small window of time. Couldn't do it w/out you.

Thanks for everything.

Aloha,

Sharon


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June 2012

The installers of Abbey Carpet are very good workers and work well together. They were prompt (reporting to our home) and efficient. The installers were very considerate of Mr. K. as he took a nap (He wasn't feeling well). The installers turned off their radio and quietly closed the bi-fold doors leading to the bedroom.

Kudos to the installers.


Mr. & Mrs. K.


May 2012


I was very much impressed with Wally Miyashiro's promptness and industriousness. He's a good worker. He did surprise me the 2nd day by arriving at 6:30, but since I was feeling a bit lazy that morning he found me at home and not walking the neighborhood as I usually do.

Thanks for your help in selection and coordination. I am totally pleased with the hallway selection especially. The resilience in the bedroom carpets is so much more apparent. I did not realize that my old padding was completely dead. I do find that navigating the hallways is easier than the bedrooms, however. It's a good thing I did not upgrade to an even plusher padding because that would have simulated walking through sand for me.

Be assured that I will not hesitate to recommend both Abbey and Abe.


Rhoda
Honolulu



Carpets look great and your installer did a really good neat job..... he made invisible a small bald spot which showed where the hi-low carpet meets the entry wood floor. Thank you for your fine service and price.
Nikki M.
Honolulu

January 2012

This is a letter of appreciation regarding the service I received when purchasing the flooring for my apartment. The entire experience was pleasant and I would recommend your company to any of my family and friends.

My experience with your company, from your sales representative Lucy Dilay, to the gentlemen that did the flooring was a positive one. Your people were knowledgeable, respectful and caring. I love my new flooring.

I would like to take this opportunity to acknowledge two superior employees, Nate and Callan. They were amiable and made the experience one that I will always consider satisfying. You are fortunate to have them in your employ and I would appreciate it it you make them aware of how pleased I am.

Sincerely,

Ms. Yukiko
Honolulu, HI



Just wanted to let you know that the sheet vinyl looks great. Thank you for all your help in making this so easy. Please commend your installers Lawrence and Rex for a job well done.

Mahalo,
Elizabeth
Waialua, HI


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October 2011

Deborah was a great help explaining the many types of flooring and keeping me up to date on the progress once I selected my choice. Also, Callen did an excellent job laying the flooring and explaining what was to be done when we encountered a problem under the existing vinyl tiles.

Marion U.
Kaneohe

September 2011

"Marvelous, fantastic, beautiful, outstanding, brilliant work by the Abbey Carpet crew (Jesse and Bobby). The condo looks almost new on the 1st floor...Thank you for the suggestion and help in finding a person to do the flooring."
Leon B.
Honolulu, HI

August 2011

Deborah,

Thank you for your patience and help in getting the new carpet into my sister's home. Needless to say, it is a vast improvement. You are an excellent salesperson and we appreciate your warm and kind attitude in dealing with us.

Victor & Helene T.
Pearl City


Deborah,

The guys completed the job and I signed off on the work order at 16:25 hours. Mary is happy with the work they did, so they did good. Pass that on to Erin. Like you said, those two guys are good workers (Callen & Nate), took pride in their work. The two guys worked good as a team. I took some snap shots to show the progress, maybe you can use it to explain the process to your next client. No charge, no copy rights required.

You can use Mary and I for future reference, but might cost you a loaf of sweet bread.

Mahalo!

Ed & Mary W.

Wally (our veteran installer), We were sure we could catch you before you finished carpeting my sister's place on Monday. You were too fast for us. We appreciate the excellent job you did throughout the home. Thank you for your effort.

Victor & Helene T.
Honolulu


June 2011

Hi Jon,

I just wanted to say thank you. The carpet looks beautiful. I'm very satisfied. My daughter is happy. My husband is happy. Everybody is happy. Thanks for making this so easy.

Merle M.
Kapolei, HI


May 2011

Thanks Jon, everything is wonderful. Everything turned out really well.

Ann
Mililani, HI


Thanks Jon, we appreciate the extra thought and calculations. We trust you and certainly don't think you'd ripped us off. The whole carpet game is just a little confusing and in time gets frustrating…Oh well, I suppose that's just business. All that aside, we're lucky to have met you. It did make the overall process easier and we appreciate all your extra effort.

James & Kristi
Kaneohe, HI


March 2011

Hi Jon:

Once again, thanks for your help in carpeting our Aiea condo. The vinyl and carpeting jobs were well done. Thank you for the good work!

Dennis & Susan
Aiea, HI


February 2011

I recently purchased floor carpeting from your company. I must say that it was a pleasurable experience working with your organization. From the moment I walked into the store showroom, I was greeted pleasantly by the receptionist and received help from your sales representative, Kevin Murakami.

Kevin was very pleasant and knowledgeable about the various types of carpeting. He helped me select one that was within my budget and liking. He was very patient as I wavered in my decisions as this was a big purchase for me. He also brought samples out to my home when the estimator came out to measure my rooms.

After my decision was made, Kevin also updated me as to when the carpet would be arriving and helped me set up a date for installation, which was convenient for me. He followed up and called me when the job was completed to see if I was satisfied with the flooring and installation.

The installers who arrived early and worked very efficiently were Wally and Milton. I appreciated their pleasant personalities and the efficient manner in which they installed the carpeting.

Sincerely,
Judy Y.
Mililani, HI


Thank you Jon. My mother-in-law loves her new Hunter Douglas Silhouette Window blinds.

Shane S.
Hawaii Kai, HI


Aloha Jon,

Mahalo again for all your help. My bedroom looks great with the remnant carpet your guys installed.

Mori B.
Hauula, HI


Aloha Jon

The installers did an excellent job. (Got the Thank You Card). Real pleased with the work. Now just have to get the rest of the place up to speed. Mahalo for your outstanding service. I will definitely recommend your services to friends and family. I got my promotion, so when we're ready to install the travertine you are on the top of the list.

Mahalo Nui Loa!

Marcus
Waikiki, HI


Jan 2011

I just wanted to thank you for the exceptional service that we received from your company. In particular, your employee Paige, who sold us the carpet, was nothing short of phenomenal. She exemplifies what customer service is all about. Your installers, Reggie and Rex were also wonderful. They were all so helpful. We will definitely be referring you to our family and friends.

Lee M.
Honolulu, HI



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November 2010

Dear Mr. Tokuhama:
This is to let you know that we are very pleased with our new flooring. We would like to commend Jessie and Nate for the installation. They were very professional and meticulous and the new flooring meets all of our expectations.

Sincerely,

Kent & Nancy
Honolulu, HI


October 2010

I just wanted to express how well Lucy Delay took care of me. She's the best. She worked hard to get the sale from me and I'm very hard to please because I know what I want. She not only talked about the carpet but asked about me and added the personal touch which swayed me to "choose her."

Dorinda C.

August 2010

I just wanted to say that I'm really satisfied, more than satisfied with the work done in my kitchen and living room. The carpet and laminate flooring looks great. I'm really enjoying my new flooring. I wanted to say that your workers are really professional and they're really service oriented. Thank you for a job well done.

Alice M.
Aiea, HI


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